Setting Up Direct Debit & Prenotes

You have the ability to set up direct debit for your customers. You also are able to create a zero dollar pre-note of customer ACH information to submit to the bank to verify the validity of the ACH information before the “live” ACH file is sent.

Note: Before setting up direct debit and/or prenotes, you must first set up your direct debit profiles in the Setup area of the program. See "Setting Up Direct Debit Profiles"

1. From the Main Menu screen, click RECEIVABLES. The Browse Customers screen appears with all active customers displayed in a table.
2. Select how you want to order the customer table from the ordered by drop-down list, enter the search criteria in the search for field and click GO. The first customer to match the criteria is highlighted in the table.
3. Highlight the customer record you want to work with and double-click, or click . The Maintain Customer Information screen opens with the Customer Information tab selected.
4. Select the Direct Debit Information sub-tab at the bottom of the screen and click .
5. In the Bank Information section, check the checkbox to enable direct debit for the customer.
6. Enter the account holder name and the bank name.
7. Select the account type, either checking or savings (you can only select one; all moneys paid to the customer will be deposited into a single bank account), and then enter the account number and routing number (where money will be deposited).
8. In the ACH Processing Information area, select the appropriate direct debit profile . For more information, please see Setting Up Direct Debit Profiles.
9. Check the checkbox if a prenote is needed.This will create a zero dollar pre-note of the customer’s ACH information which will be submitted to the bank to verify the validity of the ACH information before the live ACH file is sent.
10. Click to save your changes. The customer is now set up for direct debit and prenote capabilities.

Now that you have set up direct debit and/or prenote capabilities, you can now process your direct debit file and/or prenote files. For more information, please see the following topics:

Generating Monthly Transactions

Gathering Recurring Payments

Generating Direct Debit (ACH)

Generating & Approving ACH Prenotes for Customers

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